Other FAQ's

If you are experiencing an issue in your house, then you can get in touch with the SU Advice Center by email advice@swansea-union.co.uk.

If you have an issue regarding the house itself i.e. maintenance issues then get in touch with your landlord.

Our webpages offer services such as signposting to information for issues regarding noise, rubbish, and anti-social behaviour (ASB).

We want your time at University to be a positive experience and we’re here to help in any way we can.

If you are experiencing trouble with neighbours, then you can get in touch with South Wales Police via phone (101 for non-emergencies, 999 for emergencies).

If it is a noise-related issue, you can contact Swansea Council's noise pollution team HERE

If it is related to rubbish or waste, you utilise Swansea Council's litter reporting system HERE.

We would advise you to visit the Hwb, situated in the Digital Technium on Singleton Campus and Engineering Central on Bay Campus!

If you have been a victim of crime then we encourage you to report it to South Wales Police. This can be done via calling 101 in a non- emergency, using their online reporting portal www.south-wales.police.uk  or by dialling 999 if it is an emergency. They are also available via social media direct message.

Hwb can also refer you on to many of our internal support services here at Swansea University.

As part of our efforts to be a zero carbon university by 2035, we encourage students and staff to choose active and sustainable travel options wherever possible. For those living further afield then we recommend the local bus services. The University does offer Pay&Display parking overnight from 4pm-8am. You can find detailed information on the Swansea University Travel page

If you are living in the Community, you can apply for a residents parking permit, but only a limited number of permits are available per household. You can find out more information about these permits, how to apply, and the criteria for applying on the Swansea Council Website

The University has strong links with First Cymru Buses who run regular services all over Swansea on a frequent basis! If you are a regular traveller, take a look at their student passes!

Firstly, ensure that your landlord is registered on Rent Smart Wales. If they are not, please report this and make Swansea Council aware.

Alternatively you can also find a range of support from the Student Unions advise centreadvice@swansea-union.co.uk. They can assist with a range of issues such as contract advice, deposits, disrepair and landlord/agency disputes.

Seagulls, foxes, rats - all are culprits when it comes to rubbish being strewn across the street on bin day! If you are having issues with your bin bags being ripped, make sure you're following these crucial steps:

• Wash any food containers before disposing of them! Animals will rip open bags to reach the scent of food - if you wash any food containers then there's nothing to entice them in! You can also spray your black bags with air freshener or a similar product to mask any lingering smells!
• Sort your rubbish properly! Swansea uses a system of green, pink, food, and black bags. Put hard plastics in your pink bags and general waste in your black bags. Paper/cardboard in a green bag SEPARATE from tin/metal/glass - this should go in a seperate green bag. It's often a good idea to have 2 green bags on the go at any time so you can seperate your waste as you go! Finally, make sure you dispose of any food waste in your food bin and NOT in your black bags. Wrapping any sharp items also prevents the bags from ripping!
• Use your bin storage facilities! Most student properties are equipped with some sort of bin store, whether this is a small bin or a large container. Storing your bins safe from any animals until bin day is a good way to avoid any issues. Put your bins out late the night before collection day to further reduce the risk of an 'attack'.
• Check the schedule! The council alternate between 'GREEN' and 'PINK' weeks. On GREEN weeks you can dispose of green bags, food waste, and black bags. On PINK weeks you can dispose of pink bags, garden waste, and food waste. Your house should have received a calendar with this information, but you can check this at any point by visiting Swansea Council's Recycling Search
• Stick to the limit! You are allowed to put out 3 black bin bags per household every collection - any more than this and your waste may not be collected! There is no limit on green/food waste bags! If you produce more than 3 black bags of waste a fortnight, speak to your landlord who may be able to arrange for larger collections. 

Everyone makes mistakes, especially when using the service for the first time. However it's important that you always remove any incorrectly used bags from the kerbside as soon as possible to store and/or sort ready for the next collection.

If you fail to remove them by the day after your collection they will be cleared by the street cleansing crew and you could receive a fixed penalty notice of £100! Not an ideal way to mark your time in Swansea.

Your first time living in the community can be daunting and a new experience for many. However, there is no need to panic, our Money Advice Team have put together what living costs to consider in a student friendly manner, have a look at their cost of living page for a better insight.

If you have any further queries, the team are always happy to help. Please contact the Money Advice Team for further questions/concerns.

You can browse or sign up to a sports club or society at any time by visiting the Students’ Union website. There will be lots of opportunities to find out more about what they have to offer during the welcome period.

For the full list of societies, and for more information, please visit the Students' Union website Societies page.

You can track events that are taking place on the SU Events Page and join in there. There are a wide range of free and paid events run by various departments in the University, as well as all the societies. It’s a great opportunity to communicate and connect with other people.

In instances on campus, please contact residential services via their website. You can also contact on-campus security via phone (333 for internal phones, 01792 604271 for mobile phones) or via the SafeZone app. Residential issues can be handled in-person by visiting either Preseli reception (Singleton) or UPP Reception (Bay). You can also always contact or visit Hwb with any other queries too.

Whilst some of this information may be relevant to you, we would recommend you head to UWTSD's own website for further information:

• Student Services - hwb@uwtsd.ac.uk
• Student Assistance Program - Call 0800 082 3766
• UWTSD Students Union - union@uwtsd.ac.uk